AgClaims Privacy Policy

Updated April 2026

1. Purpose


AGCLAIMS PTY LTD trading as AgClaims is an agricultural loss adjusting firm with their head office in Toowoomba, Queensland. We provide crop and agricultural loss assessment services throughout Australia and New Zealand.


We are committed to protecting the privacy of our clients, insured parties, landholders, contractors, and other individuals whose personal information we collect and handle. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.


This policy does not apply to the handling of employee or contractor personal information, which is managed under the internal “Employee Privacy Policy”

2. What Personal Information We Collect


The types of personal information we may collect include, but are not limited to:

  • Names, addresses, phone numbers, and email addresses
  • Farm, property, and business details
  • Insurance policy details and claim information
  • Photographs, videos, GPS data, maps, drone imagery, and assessment notes
  • Financial information relevant to a claim or loss assessment
  • Correspondence and communications with clients, insurers, brokers, and third parties
  • Any other information reasonably necessary to conduct agricultural loss assessments


We may collect this information directly from you or from third parties such as insurers, insurance brokers, loss adjusters, agronomists, or government agencies.

3. How We Collect Personal Information


We may collect personal information:

  • Directly from you (in person, by phone, email, written forms, or electronic means)
  • During on-site inspections and field assessments
  • From insurers, brokers, or authorised representatives
  • From publicly available sources
  • From third parties involved in the assessment, verification, or management of claims
4. Why We Collect and Use Personal Information


We collect, hold, use, and disclose personal information for purposes including:

  • Conducting agricultural and crop loss assessments
  • Preparing assessment reports, valuations, and loss documentation
  • Communicating with insurers, brokers, insured parties, and other stakeholders
  • Meeting contractual, professional, and statutory obligations
  • Verifying claims and assessment information
  • Managing business operations, records, and compliance
  • Complying with legal or regulatory requirements


We do not use personal information for unrelated purposes unless required or authorised by law.

5. Disclosure of Personal Information


We may disclose personal information to:

  • Insurance companies and underwriters
  • Insurance brokers, claims managers, and loss adjusting firms
  • Insured parties, landholders, and growers
  • Professional advisers (including legal, accounting, agronomy, or technical specialists)
  • Government agencies or regulators where required by law
  • IT and administrative service providers who support our business operations


We take reasonable steps to ensure that third parties handle personal information securely and in accordance with privacy obligations.

6. Overseas Disclosure


Some personal information may be stored or processed using cloud-based or IT systems whose servers are located outside Australia. Where this occurs, we take reasonable steps to ensure overseas service providers maintain data security and privacy standards consistent with Australian privacy law.

7. Data Security


We take reasonable and appropriate measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.


Our data security measures include, but are not limited to:

  1. Secure electronic storage systems and encrypted devices
  2. Access controls and password-protected systems
  3. Limited access to personal information on a need-to-know basis
  4. Secure handling and storage of physical records
  5. Confidentiality obligations for employees and contractors
  6. Regular review of data handling and security practices


Despite these measures, no method of data transmission or storage is completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.

8. Data Retention


We retain personal information only for as long as it is reasonably necessary to:

  • Provide agricultural loss adjusting and assessment services
  • Meet contractual obligations to insurers or clients
  • Comply with legal, regulatory, insurance industry, or record‑keeping requirements
  • Resolve disputes or manage audits and compliance reviews


Retention periods may vary depending on the nature of the information, claim requirements, and applicable laws.

When personal information is no longer required, we take reasonable steps to securely destroy, delete, or de-identify the information in a manner that prevents unauthorised access or reconstruction.

9. Access and Correction


You may request access to personal information we hold about you and request corrections where information is inaccurate, incomplete, or out of date.


Requests should be made using the contact details below. We will respond within a reasonable timeframe in accordance with the Privacy Act.

10. Privacy Complaints


If you believe your privacy has been breached or your personal information has been mishandled, you may lodge a complaint with us. We will investigate and respond promptly and fairly.


If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy



We may update this Privacy Policy from time to time to reflect changes to legal requirements or business practices. The most current version will be available upon request or on our website (if applicable).

12. Review and Amendments


This policy is reviewed annually by management to ensure it remains compliant with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

13. Contact Us


For privacy-related enquiries, requests, or complaints, contact:

AgClaims

Email: [email protected]

Phone: 07 4614 0855

Postal Address: PO Box 7211, Toowoomba South, Qld 4350


Authorised by 

Ken Bullen

Principal Agriculture Adjuster

AGCLAIMS PTY LTD t/as AgClaims

Date: April 2026