Services

AgClaims utilises satellite imagery, yield data, remote sensing and, where appropriate, drone‑based aerial imagery to support efficient and objective assessments. These tools are used in conjunction with on‑ground inspections and agronomic ground truthing where appropriate, ensuring findings accurately represent crop condition, causation, and loss. These capabilities support the specialist services outlined below:

• Causation & Factual Investigation
• Loss Quantification
• Event Footprint Mapping (e.g., storm, fire, flood)
• Remote Sensing & Desktop Assessment
• Remote Assessment & Triage (CAT)
• Risk Assessment & Risk Management
• Land Use Assessment & Property Surveys
• Agricultural Liability Claims & Liability Investigations
• Dispute Resolution Support
• Settlement Negotiations 

• Policy Wording Review & Coverage Interpretation
• Product & Policy Wording Development
• Industry Education & Training

AgClaims provides specialist agricultural loss adjusting services across Australia, delivering professional, accurate, and impartial assessments for crop, livestock (including mortality, production losses and theft), and agribusiness losses. Our experienced adjusters combine technical expertise with practical on-farm knowledge to investigate, quantify, and manage claims efficiently and cost-effectively. We support routine claims through to major and complex losses, including catastrophe (CAT) event response and natural peril losses (e.g., hail, storm, flood, fire, frost, and insured drought impacts). With more than 200 agricultural specialists, agronomist adjusters, and field assessors located across Australia, we respond quickly to losses of any scale - supported by services such as loss mitigation, causation and factual investigations, liability investigations, loss quantification, satellite imagery and yield data analysis, and expert witness support.

During CAT events and widespread losses, remote sensing and aerial imagery can assist with rapid triage and prioritisation, with on-ground inspections and ground truthing undertaken wherever practicable to confirm impacts, variability, and quantum.

AgClaims provides comprehensive claims preparation services, assisting insurers, brokers, and producers with accurate, well-structured documentation for agricultural losses. Our experienced adjusters utilise strong technical knowledge, on-farm understanding, and investigative skills to compile clear, reliable claims information that meets industry and policy requirements. This includes gathering and analysing relevant data, conducting causation and factual investigations, reviewing liability considerations where required, and reporting on potential recovery and contribution avenues where appropriate. With access to advanced tools such as satellite imagery, GPS measurement, yield data analysis and our specialised assessment systems, AgClaims ensures each claim is thoroughly prepared, professionally presented, and underpinned by precise, evidence-based findings.

AgClaims provides dedicated loss mitigation services designed to reduce the impact of agricultural losses and help prevent further damage. Our adjusters deliver practical, timely mitigation actions as part of the overall assessment—identifying what can be done immediately to preserve value, protect remaining crops or livestock, and stabilise operations. Where required, we also provide clear guidance on priority actions, and document mitigation activities to ensure decisions are transparent and aligned with policy intent and industry best practice.

AgClaims provides independent claims auditing focused on the accuracy, integrity, and fairness of agricultural loss assessments. While we are more regularly engaged to audit crop insurance claims, we also have experience auditing studstock claims and can undertake audits across other agricultural claim types where required. Our specialists review loss quantification, causation findings, supporting records, and alignment with policy intent and industry standards. Where appropriate, we use objective tools such as satellite imagery, GPS measurement and yield or production data to test assumptions and identify gaps. The result is a clear, defensible audit outcome that helps clients validate decisions, maintain confidence in the assessment process, and, where needed, identify process improvements or training opportunities to strengthen accuracy going forward.

AgClaims provides expert witness and litigation support services, delivered by highly experienced agricultural specialists recognised by the courts. Our adjusters have extensive expertise in crop and livestock production systems, agronomy, liability matters, and loss quantification which enables clear, impartial opinions for complex matters. We support dispute resolution and legal proceedings through expert reporting, factual and causation investigations, and assistance during mediation and other resolution processes. When necessary, our experts have attended court to give evidence. With decades of industry experience and a deep understanding of agricultural losses, AgClaims provides reliable, well-reasoned evidence across a broad range of matters.

AgClaims provides specialised risk assessment and management services to help insurers, brokers, and producers with understanding and reducing exposure to agricultural risks. Our adjusters combine solid technical know-how with real on-farm experience to identify potential hazards, evaluate contributing factors, and assess the likelihood and impact of loss across diverse agricultural enterprises. Supported by advanced tools, including satellite imagery, remote sensing and precision agriculture technologies, our team delivers clear, evidence‑based evaluations that support clients to make informed decisions and implement practical risk‑reduction strategies.

AgClaims works with insurers and brokers on product and policy wording development informed by real-world agricultural practice. Our specialists draw on extensive technical knowledge, on-farm experience, and a strong understanding of claims outcomes to help clarify intent and strengthen definitions, and reduce ambiguity in coverage. We can also provide policy wording review and practical coverage interpretation, supported by our broader investigative capability, including causation analysis, liability investigations, and loss quantification, to ensure advice is accurate, evidence-based, and fit for purpose.

AgClaims delivers targeted education and training for the agricultural insurance and advisory sectors. We brief insurers and brokers on emerging trends in agriculture, helping teams understand changing production systems, new technologies, and how these shifts affect risk profiles and claims outcomes. We also deliver training for agronomists and advisers on professional and product-related risk. Internally, we train our field assessor and agronomist assessor network to maintain consistent assessment approaches and up-to-date technical capability. Our team also presents at (and participates in panel discussions for) industry conferences, typically insurance-focused, sharing insight on agri-tech, assessment trends, and insurer perspectives on issues affecting the agricultural industry (including areas such as bull fertility and cropping outlooks).